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Job Opportunities

ServiceNow Systems Administrator
Post Date: 01/07/2020
Close Date: 02/02/2020
Information Technology Department
Bismarck, ND

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$50,000 - $69,999

Bismarck, ND

Job Description:
Job ID: 3014820
Full/Part Time : Full-Time
Regular/Temporary: Regular
Hiring Range: $4,366 - $5,822 monthly

Do you have a strong passion to change the world? If so, this may be your opportunity. The State of North Dakota’s purpose is to Empower People, Improve Lives, and Inspire Success. North Dakota’s Information Technology organization asks itself “How might we deliver world class technology and service?” North Dakota Information Technology (NDIT) is seeking a candidate that as the same passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology as a ServiceNow Systems Administrator for NDIT and other state agencies. The successful candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of ND: Gratitude, Humility, Curiosity, and Courage.

Summary of Work

Successful candidate will be the primary Administrator of the state’s Enterprise Service Management (ESM) tool. As the ServiceNow Administrator, you will provide day-to-day support of the ServiceNow system (all modules, system components and instances). This will involve collaboration and communication with teams and colleagues both internal and external to the State of North Dakota as well as with our vendors/partners. This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks on a dynamic team. Individuals within the team demonstrate a high sense of ownership, collaboration, and excellent customer service. Successful administrators are open, empathetic, and possess a broad range of technology knowledge.

Duties and Tasks

•Maintain, update and enhance the Service Management tool including Incident Management, Request Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Self-Service Portals, Event Management modules.
•Maintain Forms, Views, Workflows, Groups, Roles and Instance specific documentation for each installed module.
•Manage Instance Security, User/Group Access/Access Control Lists, etc.
•Ensure tool configuration consistency across development, test, and production environments.
•Manage connections between the Service Management tool and other systems such as SCCM, Active Directory, SolarWinds, etc.

Minimum Qualifications

One-year of experience as a Lead ServiceNow System Administrator.

Bachelor’s Degree in computer science computer or management information systems, or a closely related field that included computer science coursework and three years of current, progressive, and specialized work experience supporting, administering and implementing complex, enterprise servers and applications.

Associate’s degree in a computer related field and five years of related experience as stated in the above paragraph may be substituted for the bachelor’s degree and three years of experience requirement. Experience must include at least One year of in-depth understanding and experience in cloud hosting technologies including hands on with IaaS and PaaS.

Contact Information:
Application Procedures

Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.

All application material must be received on or before the closing date by 11:59 pm and must include the following documents:
•Cover Letter
•North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

For more information or if you need an accommodation, please contact: Darla Van Vleet, North Dakota Information Technology: Email: itdjobs@nd.gov phone: (701) 328-1004, fax: (701) 328-3000 or TTY: 1-800-366-6888 or local at (701) 328-3190

Job Announcement Status can be viewed at: >http://www.nd.gov/itd/working-itd
•Learn more about ITD at: >http://www.nd.gov/itd
•Learn more about Employment Benefits at: >https://www.nd.gov/omb/state-employee/employment-and-compensation/benefits
•Visit North Dakota State government: >http://www.nd.gov

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

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