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Job Opportunities


IT Systems Technician
Post Date: 08/05/2019
Close Date: 08/15/2019
Company:
Midco
3901 N Louise Ave
1-800-888-1300

Web Site: (new browser window will open)
www.MidcoCareers.com

Job Listing URL: (new browser window will open)
https://www.midco.com/careers/

Salary:
$30,000 - $49,999

Location:
Warren

Job Description:
** This is a temporary position last approximately 5-6 months. **
Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
• Free and discounted Midco services
• Support of employee involvement in the communities we serve
• Employee referral program
Visit MidcoCareers.com to learn about employment opportunities and apply today.
JOB PURPOSE:
The IT Technician is responsible for performing installation, maintenance and repair work on computer related equipment such as laptops, desktops, printers, servers and any piece of computer related peripheral or software an end user would be using.
KEY FUNCTIONS:
• Learn and operate the necessary monitoring software to provide customers with a great experience and the least amount of down time possible.
• Repair and support hardware and software installation.
• Resolve issues in a timely matter through daily review of service tickets in the CRM platform.
• Communicate escalated issues to customers to keep them informed of progress, notify them of impending changes or agreed outages, etc.
• Develop specific knowledge of the customer and how IT relates to their business.
• Document internal processes and procedures related to duties and responsibilities.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess strong problem solving and decision-making skills while using good judgment.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationship with team members, customers, and leadership.
• Identify opportunities for improvement while creating and implementing viable solutions.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

Requirements:
EXPERIENCE AND EDUCATION:
• High school diploma or GED required.
• Maintain a current and valid driver’s license and good to excellent driving record. A DUI within the last 5 years disqualifies you from employment in this position.
• Minimum of two years of IT Systems experience required.
WORK ENVIRONMENT AND PHYSICAL & MENTAL QUALIFICATIONS:
• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.
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